Shipping policy
At Grandma's Letterbox, every parcel is carefully hand-packed and thoughtfully prepared to create a beautiful unboxing experience from the very first moment.
Processing Time
Because each Letterbox is hand-assembled and may include a personalized welcome message, please allow 1–3 business days for your order to be prepared before dispatch.
All orders undergo a final quality inspection prior to shipping.
Australia Shipping
We currently ship Australia-wide.
Estimated Delivery Times
- Metro Areas: 2–5 Business Days
- Regional Areas: 3–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery estimates begin once your order has been dispatched.
Designed for Reliable Australia Post Delivery
Our Letterboxes have been specifically engineered to comply with Australia Post's 5mm strict envelope slot requirements, helping ensure smooth processing and reliable delivery.
To maintain this standard:
- Premium tea is supplied as flat, hospitality-style tea sachets rather than bulky pyramid tea bags.
- Every tea sachet is carefully enclosed in a premium protective sleeve to keep your keepsakes clean and preserve freshness.
- Each Letterbox is hand-packed to ensure its contents remain beautifully presented throughout transit.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
Please allow up to 24 hours for Australia Post tracking to become active.
Subscription Deliveries
If you've purchased a subscription:
- Your first Letterbox is shipped after your initial order has been prepared.
- Future Letterboxes are dispatched approximately the same time each month.
- Annual gift subscriptions include 12 scheduled deliveries. They do not renew automatically at the end of the 12-month gifting period.
Shipping Address Changes
Please ensure your shipping details are correct before completing your order.
If you need to update your address, contact us as soon as possible. We can only make changes before your order enters fulfillment.
Delivery Delays
While we work hard to dispatch every order promptly, occasional delays with Australia Post can occur due to weather, holidays, or peak shipping periods.
If your parcel appears delayed beyond the estimated delivery timeframe, please contact our support team and we'll be happy to assist.
Damaged or Missing Items
If your Letterbox arrives damaged or something is missing, please contact us within 7 days of delivery with:
- Your order number
- Photos of the packaging (if applicable)
- Photos of the affected items
We'll review your case promptly and work with you to provide a suitable resolution.
Questions?
If you have any questions regarding your order or delivery, our support team is always happy to help.
Every Grandma's Letterbox is packed with care so it arrives beautifully presented, safely protected, and ready to create a meaningful moment.